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Frequently Asked Questions
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Shopping with us is easy - all of your personal info, order modification, and order history needs can be managed online.
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How can we help?
What are your order cutoff times?
Orders will be processed within 24 hours of receipt. Orders ship Mondays and Tuesdays.
Why do I see a pre-authorization / payment hold on my statement?
When you place an order, we place a hold for a slightly higher order total on your card. This pending hold is replaced by the correct charge upon successful packing and delivery. This ensures that we can charge accurate weights for products (i.e. 1.09lb or 0.98lb vs. 1lb ordered). If you cancel the order or the payment hold is not captured, the authorization is cancelled and the funds are released back. It's very similar to the gas pump!
Can I cancel my order?
Please email sharie@worldselectcuts.com to cancel. As long as we receive your request prior to order processing, we will facilitate this for you.
Do you accept returns?
We cannot accept returns but we will do our best to address any issue with your order.
Where is Aussie Select made?
All Aussie Select products are made in the United States (Indiana). Our raw lamb is imported from Australia, the best place on earth for sustainable, delicious, consistent product.
Does Aussie Select have any business designations?
Aussie Select is a women owned (and led) small business. Our HQ is in Marietta, GA.
Where can I find recipes?
You can find recipe inspirations on our website www.aussieselect.com or by following us on Instagram @aussieselect. But we love hearing what YOU do with our products!